The pharmacies who stopped fighting their software.
Independents, groups and superintendents across the UK. Here is what changed when they switched — in their words, and their numbers.
We claimed for sixty-four NMS consultations last month. Before Pharmace, we managed nine — and only because someone remembered on the last Friday.
Whitfield is a three-counter pharmacy off the Curry Mile, doing around 9,000 items a month. Naomi Carter took over as superintendent in 2023 and inherited software that, in her words, "crashed every Friday and cost £180 a month for the privilege".
The NMS list was the thing that kept her up. Eligible patients walked out the door every day because nobody had time to flag them, take consent, and book the follow-up. The revenue was real, sitting in plain sight, and going uncollected.
Three weeks after switching, the picture had changed. Eligibility now surfaces at the point of dispensing, consultations are scheduled instead of remembered, and the claims submit themselves. The dispensary stopped losing prescriptions, and the Friday crashes simply stopped happening.
No "great product". Numbers, mostly.
I forgot software was supposed to be annoying. That is the highest compliment I can pay it.
The fridge log signs itself off in the morning. Our last GPhC visit was the calmest I have ever had.
Onboarding took an afternoon. By day two the locum was filing scripts without asking me anything.
We run six branches on one dashboard now. I can see every CD balance from my desk.
The delivery map alone saved our driver an hour a day. Patients get a text before he knocks.
Switching cost me nothing and a weekend of nerves I did not need. Data was all there on Monday.
Your numbers, ninety days from now.
We will show you the product on real data and walk through what changed for pharmacies like yours.